Shipping policy
Delivery Terms of Umakov Group a.s.
The Buyer may choose the delivery address (the address they provide) or opt for in-person pickup (for example, at a Seller’s branch).
For Buyers purchasing not as consumers: when delivery is made by a carrier appointed by the Seller, the Seller fulfills its delivery obligation by handing the goods over to the first carrier for shipment to the Buyer. The Seller will enable the Buyer to enforce any rights under the carriage contract. The Buyer will be notified of the shipment time by e-mail or SMS.
For Buyers purchasing as consumers who select delivery via a carrier appointed by the Seller, the estimated delivery time is normally up to two business days from the date the shipment confirmation is sent. The delivery time begins when the goods are dispatched (handed to the carrier), of which the Buyer is informed by SMS or e-mail.
When goods are delivered cash on delivery, the carrier collects payment in cash from the customer. Payment of cash-on-delivery shipments by card to the carrier is possible.
If payment is by pro-forma invoice, goods are dispatched only after receipt of payment into the Supplier’s bank account.
If the Buyer requests dispatch of an incomplete order, shipping charges apply separately to each partial shipment.
If the shipment confirmation is sent after 3:00 PM CET, the delivery period is counted from the next business day following confirmation.
To minimize the risk of damage to the Buyer’s side, the exact timing of any follow-up services or work (for example, arranging installation personnel at the delivery site) must be agreed with the relevant parties after delivery.
The Seller may provide the Buyer with the contact details of the appointed carrier. This does not authorize the carrier to shorten the delivery time specified by the Seller. Even if the carrier informs the Buyer of an earlier delivery, the deadline stated in the Seller’s e-mail/SMS remains binding.
The Seller provides free shipping on items marked with the “promoted shipping” icon if the customer orders standard goods totaling over €180 (including VAT). Items not marked with the icon are excluded from free shipping. Each order is assessed individually, and shipping discounts may be granted even below the €180 threshold. The customer sees the shipping cost directly in the shopping cart.
- Excluded from free shipping are, for example, long items over 1.2 m (especially metal stock such as stainless-steel tubes, smooth steel), wood-plastic composites, polycarbonates, forge coal, fencing and accessories, sheet glass, and fragile goods requiring additional packaging.
- Finished products, garage doors, and custom (ATYP) items are quoted individually.
- A fee applies for material cutting or shearing (category “Cutting-…”).
- Non-returnable wooden pallets (cat. Q4/03-800x1200) are charged in full; pallet fees are refunded only upon return of the pallet to the branch from which it was charged.
- Special packaging requests incur an extra charge (cat. M), as do other additional requests.
The Supplier does not arrange transport of sheet glass.
- The Buyer may collect sheet glass at a branch or, by agreement, arrange their own transport.
For important orders, the Buyer may request written order confirmation from the Seller. Normally, the Buyer receives an order notification by e-mail. If the Buyer orders goods that are out of stock (stock levels are displayed on www.umakovshop.com, the delivery period is extended by up to 10 business days. If ordinary quantities cannot be delivered within 10 business days, the Seller will notify the Buyer of the expected delivery date with a discount off the retail price or offer a comparable alternative, subject to the Buyer’s consent. The delivery period is deemed met if the goods are ready for handover at the agreed or subsequently agreed location no later than the last day of the delivery period.
If the Seller cannot dispatch in-stock goods to the Buyer within 30 calendar days (handover to the first carrier), the Seller must promptly refund all payments made by the Buyer under the current order/contract to the Buyer’s account.
- The Buyer must properly accept the goods from the carrier, check package integrity and quantity, and immediately report any discrepancies to the carrier. An invoice and tax document are enclosed.
- For in-person pickup, goods must be collected within five business days of ordering.
The Buyer may choose the delivery address (the address they provide) or opt for in-person pickup (for example, at a Seller’s branch).
For Buyers purchasing not as consumers: when delivery is made by a carrier appointed by the Seller, the Seller fulfills its delivery obligation by handing the goods over to the first carrier for shipment to the Buyer. The Seller will enable the Buyer to enforce any rights under the carriage contract. The Buyer will be notified of the shipment time by e-mail or SMS.
For Buyers purchasing as consumers who select delivery via a carrier appointed by the Seller, the estimated delivery time is normally up to two business days from the date the shipment confirmation is sent. The delivery time begins when the goods are dispatched (handed to the carrier), of which the Buyer is informed by SMS or e-mail.
When goods are delivered cash on delivery, the carrier collects payment in cash from the customer. Payment of cash-on-delivery shipments by card to the carrier is possible.
If payment is by pro-forma invoice, goods are dispatched only after receipt of payment into the Supplier’s bank account.
If the Buyer requests dispatch of an incomplete order, shipping charges apply separately to each partial shipment.
If the shipment confirmation is sent after 3:00 PM CET, the delivery period is counted from the next business day following confirmation.
To minimize the risk of damage to the Buyer’s side, the exact timing of any follow-up services or work (for example, arranging installation personnel at the delivery site) must be agreed with the relevant parties after delivery.
The Seller may provide the Buyer with the contact details of the appointed carrier. This does not authorize the carrier to shorten the delivery time specified by the Seller. Even if the carrier informs the Buyer of an earlier delivery, the deadline stated in the Seller’s e-mail/SMS remains binding.
The Seller provides free shipping on items marked with the “promoted shipping” icon if the customer orders standard goods totaling over €180 (including VAT). Items not marked with the icon are excluded from free shipping. Each order is assessed individually, and shipping discounts may be granted even below the €180 threshold. The customer sees the shipping cost directly in the shopping cart.
- Excluded from free shipping are, for example, long items over 1.2 m (especially metal stock such as stainless-steel tubes, smooth steel), wood-plastic composites, polycarbonates, forge coal, fencing and accessories, sheet glass, and fragile goods requiring additional packaging.
- Finished products, garage doors, and custom (ATYP) items are quoted individually.
- A fee applies for material cutting or shearing (category “Cutting-…”).
- Non-returnable wooden pallets (cat. Q4/03-800x1200) are charged in full; pallet fees are refunded only upon return of the pallet to the branch from which it was charged.
- Special packaging requests incur an extra charge (cat. M), as do other additional requests.
The Supplier does not arrange transport of sheet glass.
- The Buyer may collect sheet glass at a branch or, by agreement, arrange their own transport.
For important orders, the Buyer may request written order confirmation from the Seller. Normally, the Buyer receives an order notification by e-mail. If the Buyer orders goods that are out of stock (stock levels are displayed on www.umakovshop.com, the delivery period is extended by up to 10 business days. If ordinary quantities cannot be delivered within 10 business days, the Seller will notify the Buyer of the expected delivery date with a discount off the retail price or offer a comparable alternative, subject to the Buyer’s consent. The delivery period is deemed met if the goods are ready for handover at the agreed or subsequently agreed location no later than the last day of the delivery period.
If the Seller cannot dispatch in-stock goods to the Buyer within 30 calendar days (handover to the first carrier), the Seller must promptly refund all payments made by the Buyer under the current order/contract to the Buyer’s account.
- The Buyer must properly accept the goods from the carrier, check package integrity and quantity, and immediately report any discrepancies to the carrier. An invoice and tax document are enclosed.
- For in-person pickup, goods must be collected within five business days of ordering.